HomeVideo ConsultationOpening HoursLocationsTeamServicesApp Tutorials

Dr.Wait Tutorial

Book an appointment and track waiting times live.

2.Enter your name

When you open the app for the first time, it will ask for your name exactly as it appears on your health insurance card (e.g. John Smith). Then tap "Confirm".

3.Search for your practice

Tap "Search for practice", enter the name of your practice, and select the correct result from the list.

4.Allow location access

Without location access, no nearby practices can be suggested.
  1. Tap "Allow" in the search screen.
  2. In the iPhone dialog, choose "Allow While Using the App".

5.Select location & reason

First select the correct practice location and read any notices (e.g. holiday closures). Then choose the reason for your visit (e.g. doctor or laboratory).

6.Set your appointment

Choose your preferred appointment: doctor, earliest appointment time, appointment type (in-person or video consultation), and appointment duration.

What does "Wait now" mean?

This is not a regular appointment. It is intended for urgent concerns when you need to visit the practice today. You join the digital waiting queue and are called in order. For a scheduled appointment, use "Book appointment".

7.Your appointment ticket

After booking, you will receive your appointment ticket containing all important information such as the date, time, practice, and reason for your visit.

8.Waiting queue & chat

In the waiting or booking view, you can see your current status and communicate directly with the practice using the chat.

9.Cancel your appointment

Need to cancel? Open the appointment and tap "Cancel appointment" at the bottom of the screen.